Shipping policy

Shipping Policy

Thank you for shopping with RaeBen Games! We’re excited to get your order on its way.

Where We Ship

At this time, we ship orders to addresses within:

  • Canada

  • United States

We hope to expand shipping to additional countries in the future.

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or statutory holidays.

During product launches, holidays, promotional periods, or other high-volume times, processing may take slightly longer. If we anticipate a significant delay with your order, we will do our best to let you know.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

Any available shipping options and estimated delivery times will be shown before you complete your purchase.

Estimated Delivery Times

Delivery times vary depending on the destination, shipping carrier, and shipping method selected at checkout.

Please note that estimated delivery times begin after your order has been processed and handed over to the shipping carrier.

Carrier delays caused by weather, service disruptions, holidays, customs processing, or other circumstances outside of our control may occasionally occur.

Tracking Your Order

Where tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

Shipping to the United States

Orders shipped from Canada to the United States may be subject to customs processing, import requirements, duties, taxes, tariffs, brokerage fees, or other charges imposed by government authorities or shipping carriers.

Unless otherwise stated at checkout, any applicable import duties, taxes, customs fees, or brokerage charges are the responsibility of the customer.

RaeBen Games Inc. is not responsible for delays caused by customs processing.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update your address before the order ships, but we cannot guarantee changes once an order has entered the shipping process.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is generally the responsibility of the carrier.

If your tracking information shows that your order is significantly delayed, lost, or delivered but you have not received it, please contact us and we will do our best to help you investigate the issue with the carrier.

If a package is marked as delivered, we recommend first checking around the delivery location, contacting members of your household, and contacting the shipping carrier directly.

Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible and include your order number along with photographs of the damaged product and packaging.

We will review the situation and work with you toward an appropriate resolution.

Changes to This Policy

RaeBen Games Inc. reserves the right to update or modify this Shipping Policy from time to time. The version displayed on our website at the time of purchase will apply to your order.

Contact Us

If you have any questions about shipping or your order, please contact us at contact@raebengames.com.

-RaeBen Games Inc.